Frequently Asked Questions

All your questions about heybaji answered in one place

Deposits, withdrawals, bonuses, cricket betting, support, and responsible gaming — this page covers detailed answers to the questions that come up most when using heybaji. Browse by category below.

100% Welcome Bonus, up to ৳8,000
৳100 minimum deposit
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Payments and Balance

Deposit Questions

The most frequently asked questions about deposit methods, processing times, and issues at heybaji are answered here. Log in to heybaji and deposit easily using any available method. heybaji login

heybaji currently supports five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank are supported. The minimum deposit amount is the same across all methods — just ৳100.

Log in to your heybaji account and select bKash from the Cashier or Deposit section. Send the required amount to the merchant number shown on the site using the bKash app or by dialling *247#, then enter the transaction reference number in the deposit form. Your balance is usually credited within a few minutes.

heybaji does not charge any service fee on deposits. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction fee according to their policies. That fee is determined by the respective provider, not by heybaji.

The minimum deposit at heybaji is ৳100 across all methods — bKash, Nagad, Rocket, Upay, and bank transfer. For withdrawals, the minimum amount is ৳500.

Wait a few minutes first, as there can occasionally be a short delay due to network conditions. If the balance still does not appear, save a screenshot or the reference number of the transaction and contact heybaji's 24/7 live chat. The support team will verify and resolve the issue promptly.
Promotions and Rewards

Bonuses and Offers

From the heybaji welcome bonus to weekly offers — understanding bonus rules means getting more out of them. Learn how to use bonuses in slot games and play smart.

First-time depositors at heybaji receive a 100% bonus of up to ৳8,000. For example, depositing ৳1,000 adds ৳1,000 in bonus — giving a total balance of ৳2,000. To withdraw the bonus, you must wager it 15 times, meaning ৳1,000 in bonus requires ৳15,000 in total wagers.

heybaji bonuses have a set expiry period. If the wagering requirement is not met before the bonus expires, the bonus and any winnings from it may be cancelled. The expiry date is stated in the terms of each offer — read the terms and conditions carefully before claiming a bonus.

The wagering requirement is calculated on the bonus amount only, not the deposit. Example: if a ৳1,000 deposit earns a ৳1,000 bonus, a 15x wagering requirement means ৳1,000 × 15 = ৳15,000 in total bets. The full stake of each bet counts toward the requirement, not just wins or losses.

Once a bonus is added to your account and betting has begun, it generally remains active. If you wish to cancel the bonus before completing the wagering requirement, the associated bonus balance will also be cancelled. Contact the heybaji support team for more details.

At heybaji, bets placed on most slots, live casino games, fishing games, and table games count toward the wagering requirement. However, the contribution rate may differ for some games. Check the bonus terms or ask via live chat for the contribution rate of a specific game. The welcome bonus cannot be claimed more than once on the same account.
Sports Betting

Cricket Betting

BPL, IPL, or T20 World Cup — find answers here to the most common questions about cricket betting at heybaji. Everything from live betting to accumulators is covered.

Popular cricket betting markets at heybaji include match winner, toss winner, first innings runs (over/under), top batsman, highest wicket-taker, runs in a specific over, powerplay score, and series winner. BPL and international T20 matches generally offer the most markets.

Yes, in-play or live betting is available at heybaji. Odds are updated continuously during the match and new markets open as play progresses, giving you the opportunity to bet after assessing the run situation after each over. A good internet connection makes the live betting experience more comfortable.

heybaji offers betting markets on all types of cricket — BPL, IPL, T20 World Cup, Asia Cup, and Bangladesh Tigers international matches. During the Bangladesh season, BPL matches have the most markets and odds available.

A multi bet lets you combine several selections and the odds are multiplied together. Example: three selections at odds of 1.40, 1.60, and 1.70 give combined odds of 1.40 × 1.60 × 1.70 = 3.81 (approximately). A ৳100 stake would return ৳381 if all win — but if any one selection loses, the entire ৳100 stake is lost.

If a match is cancelled or ends with no result due to rain or another reason, heybaji generally voids the bet and returns the stake. In a multi bet, the affected selection is removed and the remaining selections are settled at the revised odds. Specific rules may vary by market — check the betting rules page for full details.
Customer Care

Contact and Support

The heybaji support team is available seven days a week, around the clock. Read the questions and answers below to find out what to prepare before getting in touch and how to get a resolution quickly.

To get a faster resolution, have the following ready before getting in touch: your registered email or mobile number, account username, a description of the issue, the date and reference number of any relevant transaction, and a screenshot if applicable. This helps the heybaji support team verify and resolve your issue much more quickly.

Yes, the heybaji customer support team serves members in both Bengali and English. Bangladeshi members can ask questions and receive answers in Bengali without any language barrier.

heybaji offers two support channels: live chat — instant chat directly within the site; and email — for sending detailed issues or documents. Phone and WhatsApp support are not currently available.

No, heybaji support is available 24 hours a day, 7 days a week. Whether it is 3 AM or early morning, the support team is always active via live chat and email. Do not hesitate to reach out at any time for urgent issues.
Responsible Gaming

Limits and Controls

heybaji believes that gaming should be enjoyable, not stressful. Following our responsible gaming policy, we give members the tools to manage their own limits.

You must be at least 21 years old to participate in any betting or casino activity at heybaji. Age is verified during registration. Minors are not permitted to create or use an account, and any violation of this condition may result in account closure.

Yes, heybaji offers a cooling-off period and self-exclusion option. You can temporarily suspend your account for a set period or exclude yourself for an extended time. Contact the support team via live chat to use these options.

Members at heybaji can set deposit limits for themselves to avoid overspending. Limits can be set on a daily, weekly, or monthly basis. Contact the support team for help adjusting these settings.

If you feel you are losing control over sports betting or casino games, talk to your family and contact a professional counsellor. heybaji's responsible gaming page has a list of helpful information and resources. Remember — gambling is for entertainment only, and for those aged 21+.

Watch for these common signs: repeatedly placing larger bets to chase losses, prioritising gambling over family or work, or spending beyond your budget. If you notice these signs, take a break and use the responsible gaming tools available at heybaji.
Need more help?

Speak directly with us

If you can't find the answer to your question on this FAQ page, heybaji's support team is ready to help directly. We provide service in both Bengali and English and are available any time, seven days a week.

Live Chat — Chat directly from within the site. You get an immediate response, and it's the fastest way to resolve any issue.

Email Support — Use email if you want to send detailed issues, screenshots or documents. heybaji's email address can be found in the contact section of the site: [email protected]

Support Hours — 24 hours, 7 days. No office hours — the support team is active at night and in the early morning too.

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