heybaji's Commitment to Responsible Gaming
Gaming is for entertainment — not for stress or financial harm. heybaji believes every member should know their limits and play in a controlled way. This page sets out our tools, warning signs, and paths to support.
No Entry Under 21
To open an account at heybaji and participate in any form of betting or casino activity, a member must be at least 21 years old. During account verification, a national ID or relevant document may be requested as proof of age. Participation by minors is strictly prohibited — no exceptions.
All age-related provisions are detailed in our Terms and Conditions. Every member agrees to these terms when opening an account.
Set Limits for Yourself
The most effective way to play in a controlled manner is to set limits in advance. heybaji members can use several protective tools on their own.
Deposit Limit
Set a daily, weekly, or monthly cap on deposits. Once a limit is set, it takes effect immediately.
Deposit ControlSession Time Limit
Decide how long you will play in each session. Once the set time is up, you will receive an automatic alert.
Time ManagementSelf-Exclusion
Temporarily close your account for a set period — from 7 days up to permanently.
Taking a BreakActivity Review
View your betting history, deposit and withdrawal logs at any time — this helps you assess your own behaviour.
TransparencyReality Break
Take short breaks during long sessions. Remind yourself — gaming is purely for entertainment, not a source of income.
Mental HealthDirect Support
Speak to heybaji's 24/7 live chat in Bengali for help setting limits — the team is always ready.
Live SupportHow Do You Know There Is a Problem?
Gambling-related problems do not always appear suddenly — they develop gradually. If you notice the following signs in yourself or a family member, seek help.
- A tendency to deposit repeatedly beyond your budget and rushing to recover lost money.
- Not being honest with family or friends about how much you gamble or how long you spend doing it.
- Repeatedly failing to stop gambling despite wanting to, or feeling restless when not playing.
- Taking on debt or dipping into savings to cover gambling costs.
- Spending a lot of time gambling while neglecting work, studies, or family responsibilities.
- Becoming irritable or turning to gambling to relieve stress.
What a Responsible Player Looks Like
A responsible player is someone who sees gaming as a form of entertainment — not as a solution to life's problems.
- Sets a maximum budget before playing and sticks to it.
- Does not get disheartened by losses and does not chase lost money by betting more.
- Maintains a balance between gaming and time with family, friends, and other activities.
- Stays mentally steady whether winning or losing.
- Uses self-exclusion or takes a break on their own initiative when they sense a problem.
Asking for Help Takes Courage
Gambling-related problems are a recognised mental health issue — they are not a sign of weakness. If you or a family member is experiencing a problem, seek support as soon as possible.
heybaji's own support team is active on live chat in Bengali and English, seven days a week, 24 hours a day. You can contact live chat directly to activate self-exclusion, set deposit limits, or request a temporary break. You can also reach us by email at [email protected].
The role of family and friends is often the most important. Speak openly with the people close to you. They can also contact heybaji's support team and request assistance regarding an account.
Professional advice: For serious issues, speak with a mental health specialist or counsellor. This type of guidance is available at various hospitals and mental health centres across Bangladesh. The sooner a problem is identified, the easier it is to resolve.
Our Privacy Policy clearly states that members' personal information and any support-related communications are not shared with third parties.
Read our FAQ page for answers to common questions about responsible gaming — it covers account, payment, and safety topics in detail.
Support Channels
Ensuring a Safe Environment Is Our Responsibility
heybaji places every member's safety as its top priority. Our platform includes tools such as age verification, self-exclusion, deposit limits, and session time limits. These are not merely regulatory requirements — we genuinely want every member to play safely and enjoyably.
If a member feels that gaming is having a negative impact on their life, heybaji will action a self-exclusion request immediately and provide full support to that member — without question.