heybaji's Privacy Policy

Welcome to the heybaji platform. This Privacy Policy ("Policy") sets out the terms for processing information between heybaji and its users. By using our services, you agree to all the terms of this Policy. Reading our Terms and Conditions will give you further details about the overall legal framework governing use of the service.

This Policy has been prepared in accordance with applicable data protection laws in Bangladesh and international best practices. heybaji's commitment to data protection is unwavering — we do not sell your information to any third party.

heybaji collects various types of information, which can broadly be divided into two categories: information you provide directly and information collected automatically.

1.1 Personally Identifiable Information

The following information may be collected during account registration, verification, and financial transactions:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport number (for KYC verification)
• Current address
• bKash, Nagad, Rocket, or Upay account number (for payment processing)
• Bank account details (for bank transfers)

1.2 Automatically Collected Information

When you use the heybaji platform, certain technical information is automatically logged:

• IP address and device type
• Browser version and operating system
• Page visits, session duration, and navigation patterns
• Login time, location data (general region)
• Game play history and betting activity

1.3 Communication-Related Information

When you contact our customer service team via live chat or email, records of those conversations may be stored for the purpose of improving service quality and resolving disputes.

heybaji collects your information in the following ways:

heybaji uses collected information only for the following legitimate purposes:

3.1 Account Management and Verification

Personal information is used to complete your registration, verify your identity, and ensure account security. This information is also necessary to prevent the creation of multiple accounts and to enforce self-exclusion lists.

3.2 Processing Financial Transactions

Payment-related information is essential for securely processing deposit (minimum ৳100) and withdrawal (minimum ৳500) requests. Transaction history also plays an important role in detecting fraud and preventing money laundering.

3.3 Providing Customer Support

Your account information is needed to quickly resolve your issues and provide relevant assistance through 24/7 live chat and email support.

3.4 Platform Improvement and Personalisation

heybaji improves the platform experience by analysing your usage patterns. This information is also used to provide relevant bonus offers and game recommendations.

3.5 Security and Fraud Prevention

Technical information is analysed to detect suspicious logins, unusual transactions, or bot activity. SSL encryption and security monitoring ensure your account remains protected.

3.6 Compliance with Legal Obligations

heybaji may use information to maintain records as required by applicable law and to respond to lawful requests from legal authorities.

heybaji never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Information may be shared with necessary service partners such as payment processors, KYC verification services, and cloud hosting providers. These partners operate under strict confidentiality agreements and may only use the information for specified purposes.

4.2 Legal Requirements

heybaji may be required to disclose information in response to a court order, a lawful request from a government authority, or a requirement under applicable law.

4.3 Business Transfers

In the event of a change in business ownership or a merger, user information may be transferred. You will be notified in advance in such circumstances.

4.4 Consent-Based Sharing

Except as noted above, heybaji does not share your personal information with any third party without your explicit consent.

heybaji has put in place both technical and organisational measures to protect your information.

No system is completely impenetrable, however. There are inherent risks in transmitting information over the internet that are beyond heybaji's control. Keeping your account password confidential and exercising caution when logging in from unfamiliar devices is also important for your own protection.

heybaji uses cookies and similar tracking technology to run the platform smoothly and improve the user experience.

6.1 Essential Cookies

These cookies are necessary for the basic operation of the platform. They are used for session management, maintaining login status, and storing security tokens. Disabling these cookies will prevent the platform from functioning properly.

6.2 Analytical Cookies

Analytical cookies are used to understand how many users visit which pages, how long they stay, and which features are used most. Information collected in this way is anonymised (aggregated).

6.3 Functional Cookies

Functional cookies are used to remember your preferences such as language selection, display settings, and saved login details.

6.4 Cookie Controls

You can reject or delete non-essential cookies by changing your browser settings. However, doing so may limit some features.

As a heybaji user, you have certain important rights over your own information:

To exercise these rights, please contact our customer support. We generally respond to requests within 30 business days. For matters related to responsible gaming — such as self-exclusion or setting spending limits — full details are available on our Responsible Gaming page.

All heybaji services are for persons aged 21 and over only. heybaji actively works to prevent the collection or processing of information from minors.

Age verification is mandatory at registration. If a user is reliably found to be under 21, their account is immediately suspended and the associated information is deleted.

If you become aware that a minor has accidentally created an account, please notify our customer support.

heybaji does not retain information beyond what is necessary. The retention period for different types of information is as follows:

9.1 Active Accounts

All relevant information is retained for as long as the account remains active. This is essential for providing the service and ensuring security.

9.2 Closed Accounts

Even after an account is closed, financial transaction records and identity verification information must be retained for a specified period in accordance with legal obligations.

9.3 Analytical Data

Anonymised analytical data, which cannot be used to identify individuals, may be used for long-term platform improvement.

heybaji reserves the right to update this privacy policy as needed. For significant changes, you will be notified in the following ways:

• A notification will be sent to your registered email
• A notice will be displayed when you log in to the platform
• The "Last Updated" date on this page will change

If you continue using the platform after any changes, you will be considered to have accepted the updated policy. You always have the right to close your account if you object to any change. To learn more about our terms of service, visit the About Us page for an overview of heybaji's background and policies.

If you have any questions or concerns about this privacy policy, or wish to exercise your rights regarding your information, please contact us:

Upon receiving a privacy-related complaint, heybaji will investigate and respond as quickly as possible. If our resolution is not satisfactory, you have the right to approach the relevant legal authority.

For general enquiries, our FAQ section has answers to many common questions, which may save you time.